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Marketing Playbook

Marketing Playbook

Paid Media & Performance Marketing

Paid Media & Performance Marketing

Panduan strategi paid advertising Divistant — Google Ads, LinkedIn Ads, retargeting, budget allocation, dan performance optimization. Paid media adalah accelerator yang melengkapi organic efforts untuk mendapatkan reach dan leads lebih cepat. Diselaraskan dengan nilai Impact (setiap rupiah harus terukur hasilnya) dan Courage (berani invest di channel yang terbukti) dari CIRCCA.


Kapan & Untuk Siapa

Aspek Keterangan
Kapan dibaca Saat merencanakan paid campaigns, setting up ads, optimizing performance, atau reviewing ad spend
Untuk siapa Digital Marketing, Marketing Lead
Prasyarat ICP & Buyer Persona, Funnel & Lead Management, Website & SEO

Tujuan & Outcome

Tujuan Outcome
Accelerate lead generation beyond organic Paid contributes ≥20-30% of total MQLs
Targeted reach ke ICP accounts ≥80% ad impressions ke ICP-fit audience
Maintain efficient cost per lead Cost per MQL within budget target
Support content distribution dan events ≥2x organic reach untuk promoted content

Definisi Istilah

Istilah Definisi
CPC Cost Per Click — biaya per klik pada iklan
CPM Cost Per Mille — biaya per 1000 impressions
CPL Cost Per Lead — biaya per lead yang dihasilkan
ROAS Return On Ad Spend — revenue dibagi ad spend
Retargeting Menampilkan ads ke orang yang sudah visit website/engage sebelumnya
Lookalike Audience Audience yang mirip dengan existing customers/leads
Quality Score Skor Google Ads yang mempengaruhi ad rank dan CPC
Conversion Rate Persentase clickers yang melakukan desired action

Channel Strategy

Channel Tujuan Audience Budget Share Best For
Google Search Ads Capture intent People searching for solutions 35-40% High-intent keywords, competitor terms
LinkedIn Ads Targeted B2B reach Decision makers by title/company 35-40% Brand awareness, content promotion, ABM
Google Display/Retargeting Stay top-of-mind Website visitors, similar audiences 15-20% Retargeting, awareness
YouTube Ads Video engagement Researching audience 5-10% Webinar promotion, thought leadership

Google Search Ads Strategy

Campaign Type Keywords Landing Page Bid Strategy Goal
Brand "Divistant", "BizOps Divistant" Homepage Maximize clicks Brand protection
Service "jasa konsultan IT", "implementasi ERP" Service pages Target CPA Lead generation
Problem "cara modernisasi legacy system" Blog/Pillar pages Maximize conversions TOFU awareness
Competitor Competitor brand names Comparison page Manual CPC Conquest

LinkedIn Ads Strategy

Campaign Type Format Targeting Goal
Content promotion Sponsored Content Job title + industry + company size Engagement, traffic
Lead gen Lead Gen Forms Job title + industry + seniority Direct lead capture
ABM Sponsored Content / InMail Target account list Account engagement
Retargeting Sponsored Content Website visitors, video viewers Conversion
Brand Sponsored Content / Video Broad professional targeting Awareness

LinkedIn Targeting Best Practices

Dimension Recommendation
Job Title CTO, CDO, CEO, VP IT, IT Director (match ICP)
Company Size 50-5000 employees
Industry Financial, Manufacturing, Retail, Healthcare
Seniority VP+, Director, Manager
Geography Indonesia (primary), SEA (secondary)
Audience size 20,000-100,000 per campaign

Budget Framework

Budget Allocation Model

Category % of Total Paid Budget Tujuan
Lead generation (Search + LinkedIn Lead Gen) 50% Direct MQL generation
Content promotion (LinkedIn + Display) 25% Amplify high-value content
Brand awareness (Display + Video) 15% Build top-of-mind awareness
Testing/Experimentation 10% Try new channels, audiences, formats

Budget Scaling Rules

Condition Action
CPL below target AND volume available Increase budget 20%
CPL above target Optimize targeting, pause underperformers, reallocate
ROAS positive (pipeline generated > 5x spend) Consider scaling significantly
Campaign consistently underperforming (30 days) Pause, analyze, rebuild

Retargeting Strategy

Retargeting Audiences

Audience Window Ad Message Priority
Website visitors (all) 90 days Brand awareness, content offer Medium
Blog readers 60 days Related content, lead magnet Medium
Service page visitors 30 days Case study, consultation CTA High
Contact page visitors (no convert) 14 days Urgency/incentive to complete Very High
Content downloaders 60 days Next-step content, demo offer High
Webinar attendees 30 days Follow-up content, consultation High

Performance Metrics & Optimization

KPI per Channel

Channel Primary KPI Secondary KPI Target
Google Search Cost per MQL Conversion rate, Quality Score CPL < Rp [target]
LinkedIn Cost per lead, engagement rate CTR, frequency CPL < Rp [target]
Display/Retargeting CTR, conversions View-through conversions, frequency CTR > 0.1%
YouTube View rate, watch time Conversions from video View rate > 15%

Optimization Cadence

Timeframe Action
Daily Check spend pacing, pause obvious underperformers
Weekly Review campaign metrics, adjust bids, add negative keywords
Bi-weekly A/B test review (ads, landing pages), audience refinement
Monthly Full performance report, budget reallocation, strategy review
Quarterly Channel mix review, major strategy pivots, budget planning

Ad Creative Guidelines

Ad Copy Best Practices

Element Guideline
Headline Benefit-focused, specific, include keyword (Google)
Description Expand on benefit, include CTA, differentiator
CTA Clear action: "Download", "Daftar Sekarang", "Hubungi Kami"
Tone Professional, confident, value-first (not pushy)
Language Match audience — Bahasa Indonesia for local, English for regional

LinkedIn Ad Formats

Format When to Use Specs
Single Image Content promotion, general awareness 1200x627px, <150 chars intro
Carousel Multiple benefits/features, storytelling 2-10 cards, 1080x1080px each
Video Thought leadership, demos, testimonials <30 sec for awareness, <3 min for consideration
Lead Gen Form Direct lead capture Pre-filled fields, <5 questions
Message Ad (InMail) ABM, personal outreach Personalized, <500 words

Flow di BizOps

Kebutuhan Module Detail
Lead tracking CRM Track leads from paid sources (UTM tagging)
Campaign budget tracking Notes/Custom Track spend vs budget per channel
Landing page creation Website Builder Campaign-specific landing pages
Form capture Web Form Lead gen forms → CRM
ROI calculation Custom Report Compare ad spend vs pipeline generated

Skenario Umum

Skenario 1: High CPL di LinkedIn

Situasi: LinkedIn CPL 3x lebih tinggi dari target.

Tindakan: (1) Review targeting — terlalu niche? Expand audience size. (2) Test different ad formats — Lead Gen Form vs Traffic. (3) Improve ad creative — stronger hook, clearer value prop. (4) Review landing page — apakah conversion-optimized? (5) Consider content offer — gated content vs direct demo CTA.

Skenario 2: Google Ads traffic tidak convert

Situasi: CTR bagus (3%+) tapi landing page conversion <1%.

Tindakan: (1) Message match — apakah ad copy sesuai dengan landing page headline? (2) Page speed — slow page kills conversion. (3) Form audit — terlalu banyak fields? (4) Social proof — ada testimonial/trust signals? (5) Mobile experience — apakah form easy di mobile?


Checklist

Campaign Launch Checklist

  • Campaign objectives dan KPIs defined
  • Target audience configured (demographics, interests, accounts)
  • Budget dan bid strategy set
  • Ad creative created dan reviewed (copy + visual)
  • Landing page live dan tested (forms, tracking, mobile)
  • UTM parameters configured for tracking
  • Conversion tracking pixels installed
  • A/B test variants created (min 2 ad versions)
  • Negative keywords added (Google)
  • Internal review dan approval obtained

Monthly Paid Media Review

  • Spend vs budget tracked per channel
  • CPL dan ROAS calculated per campaign
  • Underperforming campaigns identified dan actioned
  • Ad creative refresh (new variants if CTR declining)
  • Audience targeting refined
  • Budget reallocation based on performance
  • Report shared dengan Marketing Lead

Tanggung Jawab

Aktivitas Marketing Lead Digital Mkt Content Mkt Design
Paid media strategy R/A R C I
Campaign setup & management A R I I
Ad creative (copy) A R R I
Ad creative (visual) A C I R
Landing page creation A R C R
Budget management R/A R I I
Performance reporting R R I I
Optimization A R I I

R = Responsible, A = Accountable, C = Consulted, I = Informed


Referensi

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